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Diagnostic.ly White-Labeled Remote Diagnostics Platform

One white-labeled backbone for remote diagnostics: ordering, verification, results, training, and fulfillment in a single branded platform.

Diagnostic.ly – White-Labeled Remote Diagnostics Platform case study
Diagnostic.ly · Website
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Client

Diagnostic.ly

Product Overview

Diagnostic.ly is a white-labeled remote diagnostics platform that gives labs, healthcare providers, employers, and device manufacturers a shared digital backbone for launching at-home and remote testing programs under their own brand, instead of building that infrastructure themselves.

The platform ties test ordering, sample collection, remote verification, and results delivery together with training content, a branded storefront, and shipping/fulfillment, so a partner organization can run a complete remote-diagnostics program end to end inside one system.

Tech stack
  • PHP / Laravel
  • PostgreSQL
  • AWS
  • Healthcare APIs
  • Cloud Infrastructure

Pain points to solve

  • Labs, healthcare providers, employers, and device manufacturers that wanted to run remote/at-home testing programs had to build the underlying technology themselves — ordering, sample-collection workflows, remote verification, results delivery, and fulfillment — since no shared infrastructure existed for launching this under their own brand.

  • Without a unified system, running remote diagnostics meant stitching together separate point solutions for clinical workflow, patient training/compliance evidence, ecommerce, and logistics, adding operational complexity for each partner organization.

  • Patient-facing ordering, instructions, and results were not accessible across languages, limiting these programs' reach to non-English-speaking patients and customers.

What we delivered

  • Remote diagnostics workflows covering test ordering, sample collection, remote verification, and result processing.

  • A training and certification module with patient instructions and video/image evidence review.

  • A white-labeled storefront for product catalogs, orders, and subscription-based testing plans.

  • Shipping and fulfillment integrations for kit logistics, warehouse handoffs, and delivery tracking.

  • Multi-language patient-facing screens for ordering, instructions, and results across partner deployments.

  • A Laravel/PostgreSQL backend integrating with partner LIMS, EHR, and HR/ERP systems.

Key Insights

  • Lets labs, providers, employers, and device manufacturers launch a branded remote-diagnostics program without building ordering, verification, and fulfillment infrastructure from scratch.

  • Consolidates clinical workflows, patient training/compliance, ecommerce, and logistics into one platform, reducing the number of point solutions and the operational complexity each partner has to manage.

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