AI-drafted, on-brand replies to every support email grounded in order history and Shopify context.
Handling high volumes of support emails can strain teams and slow response times. We built a fully automated workflow that reads incoming Gmail messages, extracts order and product information, fetches context from Shopify, and leverages AI (Gemini) with a Pinecone vector store to craft accurate, on-brand replies.
Each response is sent back to the customer and the email is labeled in Gmail (e.g., Cancel/Refund, Shipping/Product, Happy Customers) for streamlined tracking.
Gmail 
Shopify 
Gemini 
Pinecone Automatically labels each handled email in Gmail (Cancel/Refund, Shipping/Product, Happy Customers) for streamlined tracking.
Removes the manual step of cross-referencing Shopify before replying to a customer.
Keeps replies on-brand by grounding generation in the store's own product/order data via Pinecone retrieval.
Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services. Always recommend them to others.
Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.
Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.
Matt Quattrani
Founder & CEO
Dashboard.Earth is a mobile app that empowers individuals to actively engage in climate resilience by translating complex environmental goals into local, actionable steps.
Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.
Our experience with Techtiz is great. They help us to increase our revenue with their expertise and support services.
Joris Gunawardena
Co-founder Dashboard Earth
